At Asana, we take pride in offering high-quality mats designed to meet your lifestyle needs. We are committed to ensuring your satisfaction, but we understand that situations may arise where you need to cancel your order. Below is our detailed cancellation policy to make this process as smooth as possible.

Order Cancellation Policy

1. Cancellations Before Shipment
You may cancel your order within 24 hours of placing it for a full refund, with no questions asked.
For cancellation requests made after 24 hours but before shipment, a processing fee of [X% or $X] may be applied to cover administrative and handling costs.

2. Cancellations After Shipment
Once your order has been shipped, cancellations are no longer possible. However, you can initiate a return or exchange after the product is delivered, in accordance with our Return Policy.

Custom or Personalized Orders

For custom or personalized mats, cancellations are only possible within 24 hours of placing the order. After this period, production will have begun, and such orders cannot be canceled or refunded. Please ensure all details are accurate before confirming your order.

Steps to Request a Cancellation

If you need to cancel your order, follow these steps:

1. Contact Us
Send an email to asanalife.info@gmail.com  with your order number, full name, and reason for cancellation.
Alternatively, you can call our Customer Support Team at +91 87544 24083 during our business hours.

2. Wait for Confirmation
Once we receive your request, our team will review the order status and confirm whether your cancellation is eligible. We will respond within 1-2 business days.

3. Refund Process
If approved, refunds will be processed within 5-7 business days and credited to the original payment method. Processing times may vary depending on your bank or payment provider.

Important Notes

• Orders that have already been shipped cannot be canceled.
• Refunds for canceled orders will exclude any processing fees, where applicable.
• For custom mats, cancellations are not possible after production begins.

At Asana, your satisfaction is our top priority. If you have any further questions about our cancellation policy or need assistance, don’t hesitate to reach out to our friendly support team. Thank you for choosing Asana for your mat needs!